Frequently Asked Questions
Everything you need to know before pulling up a chair.
Ordering & Shipping
Where do you ship to?
We currently ship to the United States only. We are working on expanding our shipping coverage — stay tuned by joining our mailing list.
How long does delivery take?
Processing and delivery times vary by product:
- Mahjong Tiles (Ready Stock) — within 20 working days
- Mahjong Tiles (Pre-Order) — please refer to the specific pre-order listing for estimated dates
- Mahjong Mats — within 10 working days
- Card Covers — within 10 working days
If you have ordered multiple items, they may be shipped separately depending on availability.
Do you offer free shipping?
Yes! Free shipping is available on all US orders over US$50.
Personalization & Custom Orders
Can I personalize a set?
Yes! We offer personalized mahjong sets for individual orders — perfect for birthdays, weddings, housewarmings, and special gifts. We can customize the back of the tiles with initials, names, dates, monograms, or simple artwork. The tile fronts will use our standard YOLO Mahjong design so the set remains easy to play.
Visit our Personalize page to get started.
Do you do corporate or bulk orders?
Yes — we offer fully customized corporate mahjong sets for companies, brands, and event organizers. Corporate orders can include custom designs on both the front and back of the tiles, with options for engraving, UV printing, custom packaging, and matching accessories.
Suitable for corporate gifting, VIP client gifts, brand launches, campaign merchandise, and event giveaways.
- Minimum order quantity: 50 pieces
After Your Purchase
What if a tile arrives damaged or is missing?
We stand behind the quality of every set. If any tile arrives damaged or defective, please contact us at hello@yolomahjong.com with a photo and your order details. We will arrange a replacement tile for you.
Please note that we are unable to replace tiles that have been lost after delivery.
What is your return policy?
We accept returns for damaged or defective items. If your order arrives with a defect, reach out to us within a reasonable timeframe with photos and we'll make it right. For full details, please read our Refund Policy.